We process orders in 1–3 business days, and delivery usually takes 3–10 business days.

Our carriers only deliver on business days, so shipping isn’t available on weekends or public holidays.

We want to speak to you too! Contact us via Contact Form above with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

🚚 Free standard delivery Australia-wide! Major cities: 3–10 business days. Delivery to other areas may take a little longer. Express shipping is available at checkout for an extra charge.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

We deliver Australia-wide using reputable couriers (such as Aramex, Sendle, etc.). Standard delivery is free, and if you prefer a specific courier or express option, extra charges may apply.

Oh no! Please file a claim with the shipping carrier first, then Contact us via the Contact Form above to let us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

Yes! If your product is faulty, not of acceptable quality, or not fit for its purpose, you’re entitled to a refund, repair, or exchange under Australian Consumer Law.

Yes, within 14 days of delivery. Items must be unused, in original packaging, and suitable for resale. Return postage is at the customer’s cost, and refunds exclude original shipping fees.

Simply contact our Customer Service team via the Contact Form above, including your order number and details. Refunds are processed back to your original payment method within 1–3 business days once approved.

Material and manufacturing defects, including solar panel or LED failures, waterproofing issues, casing cracks, and other malfunctions not caused by misuse.

Damage from improper use, accidents, neglect, unauthorized repairs, natural battery degradation, or force majeure events.

Main structure: 12–24 months; removable batteries: 12 months. Proof of purchase is required.

Contact Support

1. Email us at sales@solarway.com.au with the following details:
   Order number
   Product name
   Detailed description of the issue
2. Include photo or video evidence showing the problem (e.g., flickering lights, charging issues).